Let us introduce you our mobile concierge – GUSTAFFO

Gustaffo provides support in the form of a 'mobile concierge' and gets guests excited.

It's a simple yet powerful way for hotel guests to access digital information and services, making guests happier and hotels more efficient. He serves as a communication channel between hotel and guests, offers hotel services, takes orders and provides information – digital, direct and branded.


  • Digital Staff Member
  • Mobile Concierge
  • In Your Hotel Design


In your team as a supporting 24/7 digital pocket staff member. It's a simple way for hotel guests to access digital information and services, making guests happier and hotels more efficient.


Directly at the guest as a mobile concierge. Gustaffo could do check-in and out, provide local information around your hotel, provide room service or any other process and information driven service.


He’ll get new clothes in your brand colour to fit into your team quickly. You can promote your own apps and loyalty program with Gustaffo and increase direct bookings. And it is multi-lingual - whether it's English, French or Finnish - Gustaffo speaks the guest's native language.

Technical Implementation

No app, no registration, no hardware - it's very easy!

Lets face it: For a short hotel stay, nobody wants to install another app or sign up. The simpler the technical solution the better.With our web app, no installation or login is required. Guests use your WiFi to login with our mobile concierge. This lowers usage barriers rapidly and promotes your hotel services.

Software Integration with any hotel software

We are able to establish a connection to any hotel software interface to ensure a smooth and reliable service, for example Infor Starlight PMS or Infor HMS.


Web check-in

I welcome your guests in the most convenient way. My web check-in saves time and provides all required information for both sides.

Guest Directory

Inform your guests fully about your house rules as well as surrounding key points and introduce them into your lively hotel world.


I am designed to support any language. Guests can browse your services in their mother tongue. This way your international guests feel like home and understood.

Book Hotel Services

Let your guests book a restaurant table, spa treatments, room service or other benefits to increase your sales performance.

Contact Reception – Live-Chat

Edit incoming requests, solve occurring problems, offer special services or just meet your guests in the live-chat

Digital Newspapers & Magazines

Provide your guests a wide range of media content in your hotel‘s own media box. Your guests will read and love it!

Extend Booking

Your guests can book additional nights – I forward them easily without involving intermediaries directly to your booking site.

Wake-up Call

Good morning dear guest! With me your guests will rise and shine at any time.


Basic package + optional further packages

– Pay only the features you use
– Monthly fees
– Monthly cancellation period

Are you interested?

We would be happy to send you the current pricelist on request!

“The Mobile Concierge offers us the possibility to communicate in an uncomplicated and fast way with our guests while providing an innovative benefit. The easy handling – for our guests and our employees – and the customization options per hotel is a great added value. No installation, no download necessary – just simple and yet unique like the values of Vienna House.”

Stefan Urdl Head of IT, Vienna House